Gazelle Reviews
Gazelle has an overall rating of 4.7 based on 28 reviews. Customer feedback on Gazelle is mixed: Gazelle reviewers highlight positive aspects like easy to use, fast payment process, good customer service, wide selection of devices, which strongly appeal to tech-savvy individuals looking to sell or buy used electronics. However, Gazelle is often criticized for its lower trade-in values, shipping costs, limited device condition descriptions, occasional delays in payment.
28 reviews
5 Stars
19
4 Stars
4
3 Stars
2
2 Stars
0
1 Star
0
How would you rate Gazelle?
All Gazelle Reviews (28)
simonealtschuler1342
May 28, 2026
"I had to verify my account on..."
I had to verify my account on Gazelle before I could keep going, and I was expecting it to be annoying or take forever.
It ended up being easy. They asked for the normal info, sent me a code, and I was through it quickly. No confusing pages or extra steps, which I appreciated because I’m usually trying to get things done without wasting time or money.
I like that they do the account check for safety, especially when I’m comparing prices and trying to make sure I’m getting a decent deal. It didn’t slow me down much at all, so overall it was a smooth experience...
It ended up being easy. They asked for the normal info, sent me a code, and I was through it quickly. No confusing pages or extra steps, which I appreciated because I’m usually trying to get things done without wasting time or money.
I like that they do the account check for safety, especially when I’m comparing prices and trying to make sure I’m getting a decent deal. It didn’t slow me down much at all, so overall it was a smooth experience...
0
Reply
hello_wanda338
May 25, 2026
"I used Gazelle to sell my phone…"
I used Gazelle to sell my phone it was easy. They emailed me when they got the phone, then emailed again when the payment was on the way. I really hate when companies leave you sitting there wondering what’s going on, and I hate having to keep checking for updates, so this was a nice change. No guessing, no waiting around confused, no wondering if my phone disappeared somewhere. Overall, it was smooth and I appreciated the updates.
0
Reply
James.bankston
May 21, 2026
"Straightforward inspection, same offer"
I sent my old iPhone to gazelle and was mostly paying attention to whether they’d try to drop the offer after looking it over. They inspected it and stuck with the original quote, which was what I cared about. No annoying back and forth or surprise issues. Simple experience overall.
0
Reply
BARBRE
May 16, 2026
"Pretty solid phone, warranty was simple"
I’ve had the phone for a little while now and it’s been working great so far. The battery seems to last about as long as I’d expect, and I haven’t noticed any weird issues or glitches. Dealing with the warranty was easy too, which was a nice surprise. Overall, I’m happy with my Gazelle experience and I’d probably buy from them again.
0
Reply
apoloniahall1243
May 14, 2026
"Delivery was right on time"
I ordered a phone from Gazelle, and I’ll be honest, I was mainly watching the shipping more than anything. With stuff like this, you kind of hope the “estimated date” actually means something.
In my case, it did. The tracking moved along like it was supposed to, the package showed up on the expected day, and what was in the box was exactly what I ordered. Nothing missing, nothing odd, no little surprise to deal with.
It was a straightforward experience, which is really all I was looking for. Based on how this went, I wouldn’t hesitate to order from them again
In my case, it did. The tracking moved along like it was supposed to, the package showed up on the expected day, and what was in the box was exactly what I ordered. Nothing missing, nothing odd, no little surprise to deal with.
It was a straightforward experience, which is really all I was looking for. Based on how this went, I wouldn’t hesitate to order from them again
0
Reply
Vivian.ly
May 12, 2026
"I felt like the price was fair for…"
I felt like the price was fair for what I got, and overall I’m happy with the experience. To me, it seemed like a solid deal without any hassle.
0
Reply
Denise.casey
April 23, 2026
"I sent in my old iPhone..."
I sent in my old iPhone because I liked the idea of it being reused instead of just sitting in a drawer or ending up in a landfill. The process was easy enough, and it does feel better than tossing it. That said, a few little things along the way made me feel less sure about how much I can trust the whole process, so I’m glad I did it, but I’d probably be more cautious next time.
0
Reply
Nicolas.sojka
April 22, 2026
"Setup was fine, activation just took a little while"
Setup was okay overall, just took longer than I expected. Like I said, it wasn’t a huge problem, and the activation did work in the end. Like I said, just be ready to spend a bit of time getting everything going.
0
Reply
SheilaYoung_51
April 14, 2026
"I placed my order earlier this..."
I placed my order earlier this week and the checkout process was really easy. The payment options were clear, my card went through right away, and I didn’t run into any confusing extra steps. From start to finish, it only took me a couple minutes.
0
Reply
hello_carla441
April 06, 2026
"Code worked, so I'm happy"
I tried the coupon and it went through right away, which surprised me a little. Saved a few bucks with basically no hassle. I figure if a promo code works that smoothly, the whole thing must be decent, so no complaints from me
0
Reply
byron_Jordan95
March 21, 2026
"Easy trade-in, no last-minute changes"
I traded in my old iPhone and figured the offer would drop once they inspected it, but it actually stayed the same as the online quote. Shipping was easy, and the payment showed up a few days later. If they had tried to pull some random price change, I probably would’ve taken my phone somewhere else, but the whole thing was straightforward with no weird surprises.
0
Reply
TheresaGalindo_57
March 17, 2026
"I was a little nervous about selling my..."
I was a little nervous about selling my old phone because of all my personal stuff on it, but they wiped it clean and made the whole thing feel safe. Compared to trying to reset and sell phones myself in the past, this was so much easier and I didn’t have to worry about my data.
0
Reply
RichardMack
March 14, 2026
"I had to cancel my Gazelle..."
I had to cancel my Gazelle order because I realized, like, right after placing it that I picked the wrong phone model. I was kind of expecting it to turn into a whole hassle, so I wasn’t exactly thrilled.
But customer support got back to me faster than I thought they would, and they were able to stop the order before it shipped. The refund didn’t show up instantly or anything, but yeah, it came through after a few days like they told me it would.
I’m giving 4 stars just because I wish the cancel option was a little easier to find on the site. Other than that, though, everything was handled smoothly
But customer support got back to me faster than I thought they would, and they were able to stop the order before it shipped. The refund didn’t show up instantly or anything, but yeah, it came through after a few days like they told me it would.
I’m giving 4 stars just because I wish the cancel option was a little easier to find on the site. Other than that, though, everything was handled smoothly
0
Reply
ROBINSON
March 11, 2026
"Shockingly Easy to Find Everything"
I walked in expecting the usual chaotic treasure hunt, but nope, everything was right there like it was waiting for me. I found what I needed fast it felt like a tiny shopping miracle.
0
Reply
catherinelefkowitz7800
March 07, 2026
"I was suprised by how many..."
I was suprised by how many phone options they had. A lot of them were actually in stock too, which made it way easier to compare colors and sizes without digging around forever. Happy with the whole thing...
0
Reply
tisha.Garibay
February 24, 2026
"Showed up right on time"
The phone came exactly like they said it would, which was a nice little win for me because I didn’t have to chase anything down or worry about delays. Super easy experience overall
0
Reply
marion-Medford
February 14, 2026
"Refund Took a Bit Longer Than Expected"
I sent my phone back and did get my refund in the end, but it took longer than I was expecting. I thought the process would be a little quicker, but everything did get sorted eventually...
0
Reply
janet_Abrams85
February 13, 2026
"Easy in-store phone trade-in"
I used the Gazelle kiosk at the store to sell my old phone, and it was a smooth experience. The whole thing only took a few minutes, the offer seemed fair enough, and I got the cash right there on the spot. I didn’t run into any problems, so for me, I’d say it was definitely worth doing...
0
Reply
Jana_thelen03
January 20, 2026
"Arrived in good shape"
The phone showed up safely and was packed really well. I haven’t used it enough yet to say much beyond that, but from what I can tell so far, everything seems fine.
0
Reply
judymacpherson4405
January 19, 2026
"Trade-in kit was easy overall"
The trade-in kit was simple to use, and the box and labels made the process straightforward. The instructions could’ve been a little clearer in a couple spots, but it wasn’t a big deal and I was still able to get everything done without much trouble...
0
Reply
Gazelle Q&A
This is the first time i heard about this site. i wanted to ensure that it was safe to purchase items from.
Carrie.Montgomery
June 02, 2019
“My iPhone was stolen in NC. I had tracking on and it turned up in their store in Louisville KY. So if you want to buy a stolen phone they have one for you.”
0
Answer
I was wondering how good are your phones?
goldengoose477
May 19, 2019
“I just purchased a "good condition" AT&T IPhone April 1st from them it looks new except AT&T just informed me the original owner still owes a balance on it. Buy elsewhere.”
0
Answer
How do i return a defective phone?
sadladybug822
February 22, 2019
“Call them, annoy them to give you a shipping label, and file a claim on paypal (if you did use paypal). This will ensure you get your money back (hopefully). Do some research about paypal claims and how to escalate them.”
0
Answer
Hi, do you sell a warranty for the refurbished macbook air's?
Gregory.Gibson
February 22, 2019
“I don't think so. DON'T BUY FROM THEM, they don't care about quality for the customer!!! They scam innocent people.”
0
Answer
I sent an email last week and allowed over 2 business days and still have not gotten a response back. i sent another one this past weekend
Charlie.Burton
February 22, 2019
“CALL THEM!! They seem to SUCK at answering emails, those incompetent fools. If you bought something, I wouldn't trust it. Make a paypal claim (if you used that) if they don't respond after this. Escalate the claim if they don't comply.”
0
Answer
Have a question about Gazelle?
Log in to ask your Gazelle question!
Popular Brands
Customer Reviews
Questions & Answers
Ask a Question
